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Employees - NEP – Northern Electric Power

English - US
  • Spanish - Latin America
  • Japanese - JP

Phone

(888) 598-9901

E-mail

info@northernep.com

Job purpose

Customer Operations is responsible for product planning, fulfillment coordination within NEP and project management with customers. The role includes coordination with NEP sales for product forecasting and analysis to assess projected inventory and needed supply. With customers’ procurement, logistics and project management organization, this role manages all related communications, planning and issues resolution. The role includes all order and shipment planning administration in NEP information systems and with factory operation, logistics and warehousing resources. Role includes invoicing, collections and Quickbooks bookkeeping.
This position is an exempt position with office hours of Monday – Friday 8 am – 6pm and often includes international coordination. The company supports some schedule flexibility and partial remote working.

Duties and responsibilities

• Customer project management

o Receive, review, confirm customer purchase orders and NEP delivery commitments
o Check order elements and terms such as title transfer, pricing, volume, products
o Send formal legal order acknowledgment with NEP T&C’s
o Manage delivery details such as schedules, destinations, shipment and receiving methods
o Negotiate changes and drive NEP preferences and efficiencies
o Address FAQ topics such as accessories, NEP support
o Contribute ‘up sell’ value such as; accessories, monitoring etc.
o Prior to NEP shipment reconfirm readiness and planning with customer
o Provide shipment documents and tracking information to customer
o Follow up with customer at time of receipt of goods
o Drive invoicing and collections, reporting and tracking such
o Includes customer face to face meetings, travel, trade events, phone, web conferences, email
o Includes collaboration within NEP with executive leadership, product line and applications team, service team

• Inventory and supply planning and coordination

o Maintain ‘net available’ inventory to sell workbook, updated week to week

o Track existing on-hand inventory with other departments in NEP (warehouse)
o Track incoming supply, quantities and schedules (factory and suppliers)
o Track and review backlog of orders in hand
o From above data, calculate net available inventory, provide ‘lead-time’ to sales
o Initiative new product inventory requirements/orders (to NEP supply chain leader)
o Includes coordination with COPS management, executive management, product line leadership
o Maintain product information such as product code lists, attributes and shipment
information such as pallet and container information (with product line team)

• Customer fulfilment execution

o Maintain rolling shipment planning process for NEP logistics and warehousing
o Provide weekly shipment plan for following week (Excel list)
o Coordinate execution with NEP logistics
o Collaborate with product and service teams for out of line special projects or product changes that affect fulfillment
o Ensure credit and payment hurdles are addressed before shipments

• Order administration:

o After checking order details, enter into NEP SAP system
o Prior to receiving orders, initiate and close customer credit approval process
o Update orders in SAP to match fulfillment execution (update order details)
o Maintain hard copy records associated with orders, terms, warranties in “PO file”
o Share order and related documents as needed with NEP
o Execute lien waiver process with customers
o Create warranty certificates when requested by customers
o Learn and maintain customers order web portals, enable NEP finance for invoicing
o Book-keeping of customer transactions in Quickbooks

• Data and business reporting, management

o Update shipment tracker document with order details (independent and equal to SAP)
o Maintain revenue “Dash Board” for regional actual, backlog and forecast analysis for monthly and full fiscal year
o Analyze business as needed; backlog reports, ASP reports, NEP business history database
o Assist with CRM implementation, analysis of data and business processes
o Participate and implement shared materials in NEP Drop-Box folders
o Provide sales team and management with weekly orders, revenue, customers and related reports

• Customer and Channels, partners, relationship and satisfaction

o Proactively and assertively build positive NEP impression of high integrity, strong
execution, efficiency and performance in customer relationships
o Assist sales with quotes and business support as needed by sales team and customers
o Attend trade events building face to face relationships
o Gather competitive and performance feedback from customers to help NEP position
o Implement ‘800’ SAAS hotline call distribution system for NEP America (ZOOM)

• Office Management

o Provide organization and coordinate role for office management
o Ensure suppliers and landlord systems functioning; IT, HVAC, office space, Internet etc.
o Coordinate and support office visitors and events; greeting, food, NEP resources
o Maintain NEP marketing give-aways, data sheets

• Trade Shows:

o Manage and ship samples and data sheets sent to trade shows
o Confirm attendees are registered and hotel reservation aligned
o Coordinate and set up of trade shows
o Ordering of promotional items for trade shows

Qualifications

Must be proficient in Microsoft Word, Excel, PowerPoint
Must be similar with CRM’s and related IT tools such as Dropbox
Experience with Quickbooks required
Must have 2-5 years of experience in customer product fulfilment and planning business relations
Must have 2-5 years in hardware technology project management
Ideally seeking multilingual Chinese/American with Mandarin speaking skills

Working conditions

If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.

Physical requirements

This position will require you to be able to lift up to 60 pounds.

Direct reports

N/A

Salary: Negotiable (80% trial period)

Educación: Bachelors

Experience: 1 year

Number of vacancies: 2

Salary: Negotiable (80% trial period)

Educación: Bachelors

Experience: 1 year

Number of vacancies: 2

Salary: Negotiable

Education: Bachelor

Work balance: 1-2 years

Number of vacancies: 2

Why choose NEP?

With each NEP product, you get the safety, engineering, and management expertise of American entrepreneurs who lead the field of power electronics, automatic control, signal processing, and communications. By choosing NEP you choose quality, innovation, functional design, and optimal solutions at a competitive price as well as the security of an international experience that supports us.

Connect with NEP

Get in touch

Our mission is to develop cutting-edge clean energy technology and provide next-generation solar inverters.

Phone

(888) 598-9901

E-mail

info@northernep.com